After receiving the payment your order will be dispatched within a couple of days on both working days and weekends. There are however some exceptions to this rule - Cytogens, Cytomaxes and Cytamins products are not kept at our warehouse and will take 1-3 working days to be delivered to us. Most of the products in the store are always available in our warehouse and will likely be shipped the same day.
You will receive an email with the tracking number, once your order is shipped.
Expected shipping times
THESE ARE NOT GUARANTEED
The average delivery time to the United States, Australia, Canada is 15 - 30 days.
The average delivery time to the European countries and to the United Kingdom is 12 - 25 days.
*** Given the current situation with the epidemics, the shipping time has been extended. We ask you for patience.
Shipping fee is 9.9 US dollars for standard shipping with Russian Post.
We do not offer express shipping options, as courier services usually avoid transporting nootropics and other supplements overseas due to customs complications.
If your order is damaged or stolen during the transportation, we are happy to refund the goods via BTC. If you want to get a refund, please contact us and describe your issue. More information you can provide (photos, official statements of the postal service, etc.) the better.
If we happen to receive the products back from you, which is often the case when customs refused accepting the parcel, we will refund you the full amount of the order minus shipping and handling expenses of 15 USD. This does not apply to perishable goods such as Semax, Selank, Visomitin and other SKQ1 products.
We do not offer a refund in the following cases:
- Parcel took longer as expected to arrive
- You did not pick up the parcel in time and it was sent back to us
- You decided not to use the supplements
- Supplements did not have the effect you expected
We ship to the following countries:
We can also ship to any country in the world, (except Russia, Belarus and Kazakhstan), but delivery cannot be guaranteed in this case. Please check with your local regulations, before ordering.
*** There are a number of countries that we have little or no experience of shipping to. With regards to this countries standard conditions apply i.e. we guarantee that your order is prepared and shipped in a timely manner and that it will show up in your country within the guaranteed time frame. However, the work of your national post operator as well as customs policy of your country is customer's responsibility and you need to be sure about the personal import regulation in your country.